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Responsible Gaming
Gamble responsibly
Gambling can be enjoyable when it remains within your budget and does not interfere with your everyday life. Before you play, decide how much time and money you are comfortable spending. Treat that amount as the cost of entertainment, rather than as an investment or a possible source of income. Once your planned budget has been used, stop playing.
Every gambling outcome is uncertain. Previous results do not change the odds of future results, and there is no reliable strategy that can guarantee a win. A losing session cannot be corrected by continuing to play, and a winning session does not mean that further play will produce another win. Avoid chasing losses and never increase your stake simply because you believe a result is due.
- Set a spending limit before you begin and keep to it.
- Set a time limit and take regular breaks away from the screen.
- Only gamble with money available after essential expenses have been paid.
- Do not borrow money, use credit intended for necessities or sell belongings to gamble.
- Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
- Do not regard gambling as a way to solve money problems or improve your financial situation.
- Keep your gambling activity separate from household bills and other important commitments.
- Remember that entertainment can include many activities besides gambling.
If gambling stops feeling enjoyable or begins to take more time, money or attention than you intended, pause your activity and consider using the controls available on your account. Speaking openly with someone you trust can also make it easier to regain control.
Tools to help you stay in control
My Empire Casino may provide account features designed to help players manage their activity. Available features can vary according to the account, product and applicable requirements. Check the relevant account or gaming settings to understand which options are available to you and how they work.
Deposit and spending limits
A deposit or spending limit can help you control the amount you add to your account over a selected period. Choose an amount that fits comfortably within your budget before you play. A limit should be set at a level you can maintain, not at an amount based on an expected win. If a requested limit change is subject to a waiting period or other process, the applicable account information will explain this.
Time reminders and breaks
Time can pass quickly during online play. Use available reminders, session information or personal alarms to help you monitor how long you have been playing. Take regular breaks to rest, attend to daily responsibilities and consider whether you are still making decisions calmly.
Reality checks and activity review
Reviewing your deposits, withdrawals, bets and playing time can provide a clearer picture of your activity. Do not rely only on how a session feels. Look at your account information and consider whether your gambling is consistent with the budget and time limits you set. If the numbers are higher than expected, stop and reassess before continuing.
Time-out and account closure
If you need a short break, use an available time-out option where offered. If you want to stop gambling for a longer period, request account closure or self-exclusion through the available account process. A self-exclusion request is intended to prevent access for the selected period. Do not create another account or use another person’s account during a self-exclusion period.
Recognising signs of harm
Gambling harm can develop gradually and may affect finances, relationships, work, study, health and emotional wellbeing. You do not need to wait until a serious problem develops before asking for help. Early action can make it easier to change your habits and protect the people around you.
You may wish to pause and seek support if you notice that you are gambling more often, spending more than planned or thinking about gambling throughout the day. Other warning signs can include hiding or minimising your gambling, feeling restless when trying to stop, borrowing money, missing bills, neglecting responsibilities, arguing with family or returning to recover losses.
- You gamble with money set aside for rent, food, utilities or other essentials.
- You keep gambling after deciding to stop or reduce your activity.
- You need to increase your stakes to experience the same excitement.
- You feel anxious, guilty, angry or low because of gambling.
- You conceal your activity or financial losses from people close to you.
- Gambling affects your work, study, sleep, relationships or health.
- You have considered harmful or unsafe actions because of gambling-related stress.
If any of these signs apply, stop playing and consider restricting or closing your account. Talk to a trusted family member, friend, doctor, counsellor or qualified financial counsellor. In Australia, support is available through recognised gambling-help services and state or territory health services. If you are in immediate danger or thinking about harming yourself, contact emergency services or an urgent crisis support service without delay.
Support, age and account safety
Online gambling is intended for adults who meet the applicable age and eligibility requirements. Do not allow children or other unauthorised people to access your account. Keep your password and account details private, use appropriate device security and log out when you have finished. If you believe another person has accessed your account, stop using it and contact the casino through the support channel shown on the website.
Parents and carers can reduce the risk of unauthorised access by using device controls, keeping payment details secure and supervising shared devices. Account holders remain responsible for protecting their login information and should not permit another person to gamble using their account.
Support is available whether you are concerned about your own gambling or someone else’s. A professional service can help you understand your options, make a plan and address related financial or emotional issues. You can also ask a trusted person to help you set limits, review your activity or request a break from gambling.
Responsible gaming information is general in nature and is not a substitute for medical, psychological, legal or financial advice. If you need assistance with your account settings, limits, time-out or self-exclusion options, use the support or help function available on the My Empire Casino website. Read the applicable terms and account information carefully, as processes and availability may depend on the relevant service and requirements.
My Empire Casino encourages every player to make informed decisions, set personal boundaries and seek help early when gambling is no longer comfortable or under control. Taking a break is always a sensible option.