Privacy Policy | My Empire Casino

Information we may collect

When you use My Empire Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on how you interact with our services, the features you use and the information required for security, verification and legal purposes. We aim to collect information that is relevant to those purposes and not more than is reasonably necessary.

Account and contact information

This may include your name, date of birth, username, password, residential details, telephone details and email address. We may also record information you provide when you contact customer support, ask a question, make a complaint or otherwise communicate with us. This information helps us create and manage your account, communicate with you and provide assistance.

Identity and verification information

To confirm identity, age, eligibility and account ownership, we may request verification information and documents. These may include identity documents, proof of address, information about your source of funds or other details needed for account security and compliance checks. We may use specialist verification or fraud prevention services to assist with these checks.

Payments and transactions

We may keep records of deposits, withdrawals, wagers, gaming activity, payment methods, transaction amounts, transaction dates and related account activity. Payment information may be processed through payment service providers. We may receive information needed to confirm a transaction without necessarily receiving or storing all payment credentials.

Device, cookie and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, links used, dates and times of access, and information about how you interact with the website. This information helps us maintain security, identify technical problems, understand website performance and improve the player experience.

Information from other sources

Where appropriate, we may receive information from payment providers, identity verification services, fraud prevention services, analytics providers or other service providers. We may also receive information from you when you give permission for another service to share it with us.

How we use information

We use personal information for purposes connected with providing and managing an online casino service. These purposes may include running your account, processing transactions, meeting verification requirements, preventing misuse, providing support and complying with applicable obligations. Our use of information may be based on providing a service you have requested, meeting a legal or security obligation, protecting legitimate business interests or relying on your consent.

To create, maintain and administer your player account.
To process deposits, withdrawals and other account transactions.
To verify your identity, age, account details and eligibility to use the service.
To protect accounts, systems and players from fraud, scams, money laundering, unauthorised access and other harmful activity.
To monitor activity, investigate unusual behaviour and support the responsible operation of the website.
To provide customer support, respond to enquiries and resolve complaints or technical issues.
To send service messages about your account, transactions, security, website changes or this Privacy Policy.
To send marketing communications where permitted and where any required consent has been provided.
To personalise, maintain, test and improve website content, features, security and performance.
To comply with applicable legal, regulatory, tax, accounting and record-keeping requirements.
To establish, exercise or defend legal rights, or respond to lawful requests from authorised bodies.

Marketing communications

You may receive promotional messages only where permitted by applicable requirements and your preferences. You can opt out of marketing emails or similar communications by using the unsubscribe option provided in the message or by contacting us. Withdrawing consent to marketing does not affect essential service and security communications relating to your account.

If we rely on your consent for a particular use of information, you may withdraw that consent. Withdrawal does not affect processing that took place before consent was withdrawn, or processing that can continue on another lawful basis. Some information may still need to be used for account security, legal compliance, fraud prevention or service administration.

Cookies, sharing and security

Cookies and similar technologies

My Empire Casino may use cookies and similar technologies to keep the website working, remember settings, support account sessions, help protect against fraudulent activity and understand how the website is used. Some cookies may be provided by service providers that help with analytics, security or website functionality. Cookies may be temporary or remain on your device for a longer period, depending on their purpose.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work correctly, and you may need to enter information again. Browser settings vary, so please check the help information for your chosen browser.

When information may be shared

We may share relevant information with trusted service providers that help us provide, secure or improve the service. These providers may support payment processing, identity verification, fraud prevention, customer support, technology, hosting, analytics, communications, auditing or professional advice. Providers are expected to handle information securely and only for appropriate purposes.

Information may also be shared where necessary to meet a legal obligation, respond to a valid legal request, protect the rights and safety of players or others, investigate suspected wrongdoing, enforce our terms or support a business transfer. We do not share more information than is reasonably necessary for the relevant purpose.

Security and overseas processing

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee complete security, so you should use a strong password, keep account credentials confidential and contact us promptly if you suspect unauthorised activity.

Some service providers may process or store information outside Australia. Where this occurs, we take steps appropriate to the circumstances to support secure handling and meet applicable privacy requirements. The safeguards used may depend on the type of information and the service being provided.

Your privacy rights and data requests

You may have rights over the personal information we hold about you. These rights can depend on your circumstances and applicable privacy requirements. You can contact us to request access to your information, ask for inaccurate or incomplete information to be corrected, request deletion of your information where deletion is available, or withdraw consent to marketing communications.

How to exercise your rights

To exercise your data rights, contact support@my-empire-casino.best and clearly explain what you are requesting. You may ask to access your personal information, correct your details, delete information that no longer needs to be held, or withdraw consent to marketing. You may also contact us if you believe information is inaccurate, incomplete or has been handled incorrectly.

We may need to verify your identity before completing a request, particularly where the information is sensitive or account security could be affected. Please provide enough information for us to understand and assess your request, but do not send unnecessary sensitive information. We will consider and respond within a reasonable timeframe, subject to identity checks, technical requirements and applicable restrictions.

In some situations, we may be unable to delete information or provide complete access. This may apply where information is needed for security, fraud prevention, dispute handling, legal claims, transaction records or another obligation. If a request cannot be fully completed, we will explain the position where appropriate.

Account closure and retention

Closing your account does not automatically remove every record connected with it. Some account, identity, transaction, payment, security and communications records must be kept for a period required by law, even after an account is closed. Other information may be retained where reasonably necessary for fraud prevention, dispute resolution, audits, legal claims or security.

When information is no longer needed, it will be deleted, anonymised or securely disposed of where appropriate. The length of time information is retained can depend on its type, the purpose for which it was collected and any applicable legal or operational requirements.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, our services, technology or applicable requirements. The updated version will be made available on this page with a revised date where appropriate. We encourage you to review the policy periodically so you understand how information may be handled.

If you have a privacy question, want to request access, correction or deletion, or wish to withdraw consent to marketing, please contact support@my-empire-casino.best. We will review your request and provide information about the next steps.