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Betting Rules
General betting conditions
My Empire Casino aims to provide a clear and consistent betting service for eligible customers in Australia. These rules apply to bets placed through the website or any other approved service made available by My Empire Casino. Product-specific rules may also apply to casino games, live games, sports, racing, promotions or other betting markets. If a product rule conflicts with a general rule, the product-specific rule will generally apply to that product.
You must be legally permitted to use betting services in the place where you are located. You must also provide accurate information when registering, verify your identity when requested and use an account that belongs to you. Accounts must not be shared, sold, transferred or operated on behalf of another person. My Empire Casino may restrict or suspend an account where information is incomplete, inaccurate or unable to be verified.
- You must meet the applicable minimum age requirement and comply with all laws that apply to you.
- You must keep your login details secure and notify My Empire Casino if you believe someone else has accessed your account.
- You must not use the service for unlawful activity, fraud, market manipulation or any other prohibited purpose.
- You must not place bets while your account is suspended, closed or subject to a restriction.
- You are responsible for checking your selections, stake, odds and potential return before confirming a bet.
- You should only deposit and wager money that you can afford to lose.
Information displayed on the website is provided for general betting purposes and may change. This can include prices, odds, event details, game information, market status and settlement information. You are responsible for reviewing the information shown at the time you place a bet. If you identify an error, contact support through the available website channels before placing another bet.
Placing and accepting bets
A bet is a request to enter into a wagering transaction. A bet is not necessarily accepted merely because it has been submitted or appears temporarily on screen. Acceptance occurs when the transaction is processed and recorded in your account. The relevant bet record is the primary record of the stake, selection, odds, market, event and time of acceptance.
Before confirming a bet, check that the details are correct. Depending on the product, you may be able to select a stake, price, line, outcome or other betting option. Once a bet has been accepted, it may not be cancelled, amended or withdrawn unless the applicable product rules or a specific service feature allows this. A request to cancel a bet is not effective until it is confirmed by the service.
- Select the relevant event, game, market or outcome.
- Enter the stake or other required bet details.
- Review the displayed selections, price, potential return and any applicable conditions.
- Confirm the bet only after checking that the information is correct.
- Keep the confirmation or transaction record for your own reference.
My Empire Casino may refuse, limit, cancel or void a bet where permitted by the applicable rules. This may occur because of a technical error, a pricing or display error, a duplicated transaction, a market being unavailable, a suspected breach of the rules, an account issue or another legitimate operational reason. Where a bet is voided, the usual result is that the stake is returned, unless the relevant product rules provide another outcome.
A bet may be treated as invalid if it was accepted after an event, game or market should have been suspended, or if the transaction was affected by an obvious error. An obvious error may include an incorrect price, an incorrect handicap, a wrong market status or another clear mistake that a reasonable customer would recognise. The treatment of an error will depend on the product rules and the circumstances of the transaction.
Results, settlement and payments
Bets are settled using official or otherwise appropriate results and information for the relevant event, game or market. Settlement may take place after the result is available and any necessary verification has been completed. If a result is later changed, corrected or found to have been recorded incorrectly, My Empire Casino may review and correct the settlement where permitted by the applicable rules.
The meaning of a winning, losing, void or cancelled bet can vary between products. For example, rules may address postponed events, abandoned events, changed venues, non-runners, participant withdrawals, shortened contests, statistical corrections, ties, dead heats, game interruptions and technical failures. You should read the rules displayed for the specific product or market before placing a bet.
- A winning bet is settled according to the accepted stake and applicable price or return calculation.
- A losing bet does not qualify for a return unless a correction or product rule requires a different settlement.
- A void bet is generally removed from settlement and the relevant stake is returned.
- A partially void multiple bet may be recalculated using the remaining valid selections.
- A market that is suspended may not accept new bets until it is reopened or otherwise resolved.
- A promotional or special bet may be subject to additional conditions shown with that offer.
Account balances, deposits, withdrawals and winnings are subject to verification, security checks and applicable legal requirements. My Empire Casino may request documents or information before processing certain transactions. You must use payment methods that are authorised for your account and must not use a payment method belonging to another person without permission. Transaction availability, processing requirements and timing may vary.
If you believe a bet has been settled incorrectly, review the confirmation and relevant product rules before raising a query. Provide enough information for the transaction to be identified, such as the date, game or event and bet reference where available. A review may include checking system records, market information, settlement data and account history.
Fair use, safety and complaints
You must use My Empire Casino fairly and responsibly. Prohibited conduct may include using software or methods designed to interfere with the service, exploiting a technical fault, creating multiple accounts without approval, using another person’s account, attempting to manipulate outcomes, engaging in fraud or providing false information. Where prohibited conduct is suspected, access to the service or transactions may be restricted while the matter is reviewed.
My Empire Casino may apply account controls or other measures where required for security, compliance, responsible gambling or operational reasons. These measures may include requesting information, delaying a transaction while checks are completed, restricting particular products, suspending an account or closing an account. Any action will be handled in accordance with the applicable terms, rules and legal requirements.
Betting should be entertainment, not a way to solve financial problems or recover losses. Set a budget before you play and keep track of your time and spending. Avoid chasing losses, betting with borrowed money or betting when upset, tired or under the influence of alcohol or other substances. If gambling stops being enjoyable or feels difficult to control, use the responsible gambling tools available through the service and seek independent support.
- Set personal deposit, spend, loss or time limits where tools are available.
- Take regular breaks and avoid increasing stakes to recover previous losses.
- Consider account suspension or self-exclusion if you need a break from gambling.
- Do not ask another person to place bets for you or use your account.
- Keep gambling separate from essential household spending.
- Contact the available support service if you have a question about your account or a betting transaction.
If you wish to make a complaint, first review the relevant bet record and contact My Empire Casino through the support channel provided on the website. Explain the issue clearly and include any available transaction details. Complaints are reviewed using account records, system information and the relevant rules. If further information is required, you may be asked to provide it. Nothing in these Betting Rules limits any rights or protections that cannot legally be excluded under applicable Australian law.