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Terms & Conditions
1. About these Terms
These Terms & Conditions form a legal agreement between you and the operator of My Empire Casino. They apply to your use of the website, your player account, casino games, promotions and related services. By accessing the website or creating an account, you confirm that you have read, understood and agreed to follow these Terms, together with any additional rules or conditions displayed on the website.
Additional terms may apply to particular games, promotions, payment methods or services. If additional terms conflict with these Terms, the additional terms will apply to the relevant product or offer to the extent of the conflict. We may update these Terms from time to time. Any updated version will be made available on the website, and your continued use of the service after an update may indicate acceptance of the revised terms.
You are responsible for checking the current version of these Terms before using the website. If you do not agree with any part of them, you must stop using My Empire Casino and should not create or maintain an account.
2. Eligibility and player accounts
You must meet all legal age, location and other eligibility requirements that apply to online gambling in Australia and in the place where you are located. You must not access or use the service if doing so would breach any law or regulation. My Empire Casino may restrict access where required by law, regulation, internal controls or responsible gambling procedures.
You may hold only one personal player account unless otherwise authorised. Accounts must be registered using accurate, complete and current information. You must promptly update your details if they change. An account must be used only by the person in whose name it is registered, and you must keep your username, password and other security information confidential.
- Do not create an account using another person’s identity or details.
- Do not allow another person to access or use your account.
- Do not sell, transfer, assign or otherwise dispose of your account.
- Do not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
- Tell us as soon as possible if you suspect that your account or security details have been compromised.
We may carry out identity, age, location, payment and source-of-funds checks. You may be asked to provide documents or information to complete these checks. Access to some services may be limited while checks are outstanding. If information cannot be verified, or if we identify a breach of these Terms, we may suspend, close or restrict an account in accordance with applicable requirements.
3. Deposits, play and withdrawals
You may deposit funds only using a payment method that belongs to you or that you are authorised to use. Payment details must be accurate. We may reject, reverse or delay a transaction where it appears unauthorised, incorrect, suspicious or inconsistent with legal or security requirements. You should check with your payment provider about any fees or conditions that may apply to a transaction.
You are responsible for ensuring that you understand the value of any deposit and the stakes selected before confirming play. Games and wagers are subject to the rules shown for the relevant game. Results recorded by the website’s systems will generally be treated as final, except where there is an obvious error, technical issue, fraud or another circumstance requiring review.
Withdrawals may be subject to account verification, payment checks and any applicable game, promotion or legal requirements. Funds may be returned using an appropriate payment method and may not always be sent to a method different from the one used for the deposit. We may request further information before processing a withdrawal. You should not attempt to withdraw funds through a third party’s account.
If a technical, administrative or obvious error affects your balance, a game, a transaction or a result, we may correct the error and adjust the account accordingly. We will take reasonable steps to handle errors fairly and may investigate disputed transactions. You should notify us through the available website process if you identify an apparent error or unauthorised activity.
4. Promotions, bonuses and fair use
Promotions, bonuses, rewards and promotional campaigns are subject to their own published terms. These may include eligibility rules, participation requirements, expiry conditions, wagering or playthrough requirements, game restrictions, maximum values and withdrawal conditions. You should read the specific promotion terms before opting in or using a promotional benefit.
Unless expressly stated otherwise, promotional offers are intended for one person, one account, one household and one permitted payment arrangement. We may withhold, remove or cancel a bonus or related benefit where there has been misuse, manipulation, collusion, fraud, multiple-account activity, breach of the relevant offer terms or conduct that defeats the purpose of the promotion.
You must not use automated tools, software, scripts, bots or other methods designed to interfere with the website or gain an unfair advantage. You must not exploit a software, pricing or procedural error. We may suspend play, void affected transactions or take other reasonable action where play appears unfair, abusive or inconsistent with these Terms.
5. Responsible gambling, privacy and website use
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose. Set a budget before you play, take regular breaks and avoid chasing losses. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate Australian gambling-help service.
You may be able to use account controls or request restrictions, breaks, deposit limits, activity limits or account closure, subject to the processes available on the website and applicable requirements. We may also apply restrictions where necessary to support safer gambling or meet our obligations. A request to close or restrict an account may not cancel transactions or obligations that arose before the request was processed.
Personal information is handled in accordance with the My Empire Casino Privacy Policy. That policy explains the types of information that may be collected, how information may be used, when it may be disclosed and the choices available to you. You should review the Privacy Policy before using the service.
You may use the website only for lawful and personal purposes. You must not damage, disrupt, overload or interfere with the website, attempt to obtain unauthorised access, introduce malicious code, copy protected material without permission or use content in a way that infringes another person’s rights. Website content is provided for general information and may change without notice.
6. Suspension, liability and general conditions
We may suspend, restrict or close an account where we reasonably believe that you have breached these Terms, provided inaccurate information, engaged in suspicious or unlawful activity, misused a promotion, failed a required verification check or created a risk to the website, other players or our legal obligations. We may also suspend services for maintenance, security, technical faults or circumstances beyond reasonable control.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Subject to those rights, you use the website at your own risk. We do not guarantee that the website will always be available, uninterrupted, secure or free from errors, although reasonable steps may be taken to maintain and protect the service.
You are responsible for your device, internet connection, software, account activity and any costs charged by your telecommunications or payment provider. We are not responsible for losses caused by your failure to keep account details secure, your use of an unsupported device, interruptions outside our reasonable control or your breach of these Terms.
These Terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights and protections available to Australian consumers. If a provision is found to be invalid or unenforceable, it will be read down or removed to the extent necessary, and the remaining provisions will continue to apply.
For questions about these Terms, account restrictions, transactions or website use, please use the contact or support method made available on the My Empire Casino website. Keep a copy of these Terms for your records and review them regularly.